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Funnel Communications: using personalisation tokens for guardians
Funnel Communications: using personalisation tokens for guardians

Learn how to use personalisation tokens to address guardians in Funnel Communications

Ben Hare avatar
Written by Ben Hare
Updated over a week ago

We offer a way to use personalisation tokens so that you can address families and individuals more gracefully when communicating via Funnel.

You can:

  • address two guardians on a formal or casual basis

  • account for guardians with different surnames by addressing both last names in the Formal token

See below guardian address token options and how these display on sending. The email will populate with the relevant guardian name associated to the email address being sent the email.




The nominated primary guardian will appear first in the tokens that include all associated guardians. Your school can choose and change who the primary guardian is by editing this on the lead page.

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