Digistorm Funnel

Learn how to set your Digistorm Funnel up for success

232 articles

D+2

Written by Georgie O'Neale, Claire Wuoti, Digistorm and 2 others

How to cancel a booking

Learn the process to cancel a booking and communicate with your families.

Written by Georgie O'Neale. Updated over a week ago

Managing private and public events

Communicate your private and public events to attract the right audience.

Written by Georgie O'Neale. Updated over a week ago

How guardians register for your events

Guardians can choose the event time that suits them and their guests via the event registration form.

Written by Georgie O'Neale. Updated over a week ago

Going Live with your new Funnel

Exciting times you are ready to go live with your Funnel. These articles will help with this process.

Written by Georgie O'Neale. Updated over a week ago

Filter by grade level and academic year

Use quick filters to search for a grade level or academic year of interest.

Written by Georgie O'Neale. Updated over a week ago

Move a field's position throughout the form

Reorder your form fields by dragging and dropping.

Written by Georgie O'Neale. Updated over a week ago

Update your form Welcome, Completion and Unavailable message

Customise the form messaging to suit your school brand.

Written by Georgie O'Neale. Updated over a week ago

Manually add families to your booking

You can use Funnel to add families to your available bookings.

Written by Georgie O'Neale. Updated over a week ago

Reschedule any existing bookings

You can manage bookings on behalf of families.

Written by Georgie O'Neale. Updated over a week ago

Public or Private Bookings

You can choose if your booking type is public or private.

Written by Georgie O'Neale. Updated over a week ago

Add leads to an event from the lead details page

Add the lead you are working on to an event without leaving their lead details page.

Written by Georgie O'Neale. Updated over a week ago

Add or update 5 cover fields on form PDF confirmation

Get a snapshot of the important fields by adding them to your enrolment form confirmation pdf.

Written by Georgie O'Neale. Updated over a week ago

Can I export all of my leads to Excel?

Learn how to export lead information from Funnel to Excel

Written by Claire Wuoti. Updated over a week ago

Conditionally show a text block on your form

Set conditions on text block's to show users what they need to know.

Written by Georgie O'Neale. Updated over a week ago

Add new form pages

Your forms are organised into pages, learn how to add new pages

Written by Georgie O'Neale. Updated over a week ago

Make a form field required or optional

Some fields are more important than others, so make sure you're forcing users to provide the details you need.

Written by Georgie O'Neale. Updated over a week ago

Hide your forms from search engines

If you don't want search engines presenting your forms in their search results enable this setting.

Written by Georgie O'Neale. Updated over a week ago

Pre-populated forms

Learn how to send a form link with data from Funnel pre-populated

Written by Georgie O'Neale. Updated over a week ago

SSO for Funnel

How to add single sign-on to Funnel

Written by Digistorm. Updated over a week ago

iCal attachments on your event and booking emails

iCal attachments on event and booking confirmation emails

Written by Claire Wuoti. Updated over a week ago

How to import your booking types to your own calendar

Learn how to export your booking type link and add this to your native calendar.

Written by Georgie O'Neale. Updated yesterday

Save forms as draft, publish, or unpublish

You can store your forms in multiple states, offering you greater flexibility.

Written by Georgie O'Neale. Updated over a week ago

View the form completion information on the leads table

View the completion date and source form information fields by adding them to your leads table.

Written by Georgie O'Neale. Updated over a week ago

Add help text, default text, and tool tips to your form fields

Help parents complete your forms with easy-to-follow prompts

Written by Georgie O'Neale. Updated over a week ago

Removing a Funnel user

Learn how to remove a Funnel user, and a few things to check

Written by Claire Wuoti. Updated over a week ago

Associate a note, task, or activity with multiple leads in a family

Log your information once but associate it to multiple family members at the same time.

Written by Georgie O'Neale. Updated over a week ago

How to download all application or lead files

Download all documents relevant to an application or lead with the push of a button.

Written by Georgie O'Neale. Updated over a week ago

Bookings Module FAQ

Get quick answers to your Bookings module questions.

Written by Georgie O'Neale. Updated over a week ago

Create a new booking type

How to create a new booking type in Funnel

Written by Georgie O'Neale. Updated over a week ago

Funnel Bookings overview

Learn more about what you can do in the Funnel bookings module.

Written by Georgie O'Neale. Updated over a week ago

How to create a virtual booking

Create a booking type for virtual bookings easily within Funnel

Written by Georgie O'Neale. Updated over a week ago

Set or update your event timezone

Customer your event type timezone

Written by Georgie O'Neale. Updated over a week ago

Customise your form colours

You can set colours for your form headers and buttons.

Written by Georgie O'Neale. Updated over a week ago

How to separate merged leads and guardians

Learn how to separate leads or guardians who may have been merged by accident.

Written by Claire Wuoti. Updated over a week ago

Preview your form changes

Check your changes before publishing them live within the Funnel form editor.

Written by Georgie O'Neale. Updated over a week ago

Set disallow communication on a guardian

Mark a guardian's details as do not contact

Written by Georgie O'Neale. Updated over a week ago

Can someone else complete the enrolment application form on behalf of the family?

Best practice guide, when a family is unable to complete the application form themselves

Written by Claire Wuoti. Updated over a week ago

Editing Form and Page Titles

Learn how to rename your forms and pages within your forms.

Written by Georgie O'Neale. Updated over a week ago

Edit your event registration table columns

Select the columns you see on the event registration table

Written by Georgie O'Neale. Updated over a week ago

View form change history and revert changes

Check the changes made to your Funnel forms and choose to revert your form back to a previous change.

Written by Georgie O'Neale. Updated over a week ago

Managing time slots with confirmed bookings

Increase or decrease your availability around existing confirmed bookings.

Written by Georgie O'Neale. Updated over a week ago

Create new event types with registration forms

Learn how to create your own Funnel event types

Written by Georgie O'Neale. Updated over a week ago

Events Module FAQ

A compilation of how to's for your Funnel Events module

Written by Georgie O'Neale. Updated over a week ago

Guardians automatically marked as do not contact

'Do not contact' can be flagged on form submissions and stored against leads in Funnel.

Written by Georgie O'Neale. Updated over a week ago

View existing automation subscribers

Keep track of who is active in your live automations.

Written by Georgie O'Neale. Updated over a week ago

Booking registration forms

Learn about how prospective families make a booking.

Written by Georgie O'Neale. Updated over a week ago

Add attachments to your Funnel Communications

Learn how to add an attachment to Funnel communications

Written by Georgie O'Neale. Updated over a week ago

Set up multiple triggered form emails via Automations.

Use automations to trigger targetted content to your form users.

Written by Georgie O'Neale. Updated over a week ago

Enrolment form multi-signature functionality FAQs

It's now easier than ever to accurately capture signatures on your enrolment forms.

Written by Ben Hare. Updated yesterday

Request emails for enrolment form signatures

Learn how the parents/guardians completing your enrolment forms will be contacted regarding their signatures.

Written by Georgie O'Neale. Updated over a week ago

Edit your Funnel event details

Learn how to update any details about your upcoming event.

Written by Georgie O'Neale. Updated over a week ago

Enrol reports to set up in your account

Funnel has some great reports which can be very useful for your enrolment information.

Written by Georgie O'Neale. Updated over a week ago

Send event follow up communications

Follow up great events with targetted communications

Written by Georgie O'Neale. Updated over a week ago

Reschedule registered groups with Funnel events

Easily move registered groups between your Funnel events

Written by Georgie O'Neale. Updated over a week ago

Funnel event registration table breakdown

Learn what information you can see about your event registrations

Written by Georgie O'Neale. Updated over a week ago

Edit any existing form fields and options labels

This article will explain how to make changes to your existing form fields and options.

Written by Georgie O'Neale. Updated over a week ago

Manage your event types

This article will explain how to make edits to your existing event types.

Written by Georgie O'Neale. Updated over a week ago

How to hide or reorder field options from forms

Some forms may not offer all of the options in field drop down so you can individually hide them.

Written by Georgie O'Neale. Updated over a week ago

Email and invite registrants to your event

Communicate with your event registrants and attendees directly from the events module

Written by Georgie O'Neale. Updated over a week ago

Edit Funnel event registration emails

Update the content of your automated Funnel event emails

Written by Georgie O'Neale. Updated over a week ago

Form user portal

Form users can access a form portal to view their previously submitted or in progress forms.

Written by Georgie O'Neale. Updated over a week ago

Quick actions available from within events

Learn what quick action options you have available within the events module

Written by Georgie O'Neale. Updated over a week ago

Close events for registration

Open or close events manually

Written by Georgie O'Neale. Updated over a week ago

How to manage multiple interviewers in bookings

If you have multiple interviewers to manage in bookings this article will help.

Written by Georgie O'Neale. Updated over a week ago

Duplicate an event

Learn how to save time by duplicating your events.

Written by Georgie O'Neale. Updated over a week ago

Resend enrolment form reminders and confirmation emails

Trigger reminder and confirmation emails to form users who've misplaced the information.

Written by Georgie O'Neale. Updated over a week ago

View and set form completion page redirects

Guide your form users to the next step in your enrolment process with an automatic redirect on form completion.

Written by Georgie O'Neale. Updated over a week ago

Filter lead timeline by interaction or Funnel user

Find logged interactions faster with timeline filters.

Written by Georgie O'Neale. Updated over a week ago

Create your own Basic Funnel forms

Learn how to create your own Funnel forms.

Written by Georgie O'Neale. Updated over a week ago

Can I give my Finance staff read only access to Funnel?

Learn how to give access to Payments only in Funnel

Written by Claire Wuoti. Updated over a week ago

Delete a booking type

Delete any of your existing booking types

Written by Georgie O'Neale. Updated over a week ago

Update your forms multi-signature functionality

Multi signature functionality will help with capturing all relevant guardian signatures on your forms

Written by Georgie O'Neale. Updated over a week ago

How to delete a Basic Funnel Form

Learn how you can delete a Basic Funnel form you no longer use.

Written by Georgie O'Neale. Updated over a week ago

Set events as 'unavailable' in your Events Forms

Learn how to customise your Event Form to display a lack of open events.

Written by Claire Wuoti. Updated over a week ago

Add a text block to a form

Provide more information and context on your form by adding text between questions.

Written by Georgie O'Neale. Updated over a week ago

Set field display conditions to hide or show certain fields on your form

This will help users only see the fields relevant to them and their application.

Written by Georgie O'Neale. Updated over a week ago

Setting up churn rates in Funnel

Learn how churn rates are calculated

Written by Claire Wuoti. Updated over a week ago

Import Funnel Events to sync to your own calendar

Sync your Funnel events with your native calendar.

Written by Georgie O'Neale. Updated yesterday

Funnel Organisational Users

Learn how to give Organisational users access to all accounts

Written by Claire Wuoti. Updated over a week ago

Find leads ready for exporting to your SIS

Learn how to filter your leads to find those who are ready to be exported to your SIS.

Written by Georgie O'Neale. Updated over a week ago

Sentral API integration creation

In this article you'll learn how to create an API for integrating Digistorm Funnel with Sentral

Written by Warren Mato. Updated over a week ago

"Invalid data error" on TASS

How to find and correct an 'Invalid data error" on the TASS integration with Funne'

Written by Warren Mato. Updated over a week ago

How to reduce duplicate leads and guardians

Apply these best practices to help reduce the number of duplicate leads and guardians in Funnel.

Written by Digistorm. Updated yesterday

Funnel + DocuSign integration FAQ

Everything you need to know about our Funnel + DocuSign integration.

Written by Ben Hare. Updated over a week ago

Checking failed TASS export errors in Funnel

Follow these steps to find the cause of TASS export errors in Funnel.

Written by Warren Mato. Updated over a week ago

Set expiry dates on pre-populated enrol form links

Customise the timeframe in which pre-populated form links will expire

Written by Georgie O'Neale. Updated over a week ago

Export Errors - TASS integration

Common errors for Funnel + TASS integration.

Written by Warren Mato. Updated over a week ago

What does it mean when a parent unsubscribes?

Funnel communication subscriptions and how they work

Written by Claire Wuoti. Updated over a week ago

I exported my lead and some of the fields are missing

Learn how to export your lead to your School Management Systems

Written by Claire Wuoti. Updated over a week ago

Title-casing names in Funnel

Funnel automatically sets some formatting rules to your incoming data.

Written by Georgie O'Neale. Updated over a week ago

Funnel GraphQL API

Learn how to access the API available within your Funnel account

Written by Georgie O'Neale. Updated over a week ago

Can I upload a video asset to my website?

Best practise advice for adding a video to your website

Written by Claire Wuoti. Updated over a week ago

Understanding Funnel webhooks

Get direct access to your Funnel data using webhooks

Written by Georgie O'Neale. Updated over a week ago

Can I report on the lead activities of a particular user?

Learn how to use filters on the Leads module

Written by Claire Wuoti. Updated over a week ago

Unique parent/guardian email address

What to do, when the parent/guardian's don't have unique email addresses

Written by Claire Wuoti. Updated over a week ago

Funnel file types and file names

Learn about Funnel uploaded documents and the file names they are given.

Written by Claire Wuoti. Updated over a week ago

Prevent duplicate form submissions

Learn how to prevent duplicate form submissions for the same lead

Written by Claire Wuoti. Updated over a week ago

Joining an existing Funnel account

If you're new to an existing Funnel account, this is the article for you.

Written by Georgie O'Neale. Updated over a week ago

Sharing options available for your forms

Learn how to access your form embed code or find the public link (url) to copy or edit

Written by Claire Wuoti. Updated over a week ago

When do form applicants receive emails?

A guide to the different emails form applicants will receive from Funnel Enrol during the application process.

Written by Ben Hare. Updated over a week ago

How to manually mark a form as paid

Learn how to manually mark a form as paid.

Written by Claire Wuoti. Updated over a week ago

How to spell check your Funnel communications

Checking your email communications for typos

Written by Claire Wuoti. Updated over a week ago

How to create a time slot in your booking calendar

Learn how to create time slots for your booking type forms

Written by Claire Wuoti. Updated over a week ago

I can't choose my template when emailing my event attendees

Learn the difference between Lead and Event type communication templates

Written by Claire Wuoti. Updated over a week ago

How to create a Leads Map report

The Leads Map report shows a visually representation of where your leads are coming from.

Written by Georgie O'Neale. Updated over a week ago

Enrol forms migrated to your Funnel account.

Your legacy enrolment forms are being migrated to your Funnel account! Learn how to manage your processes within Funnel.

Written by Georgie O'Neale. Updated over a week ago

Legacy Enrol Migration FAQ

Exciting times! You're being migrated from Legacy Enrol to Funnel Enrol. In this post, we'll answer any questions you may have.

Written by Georgie O'Neale. Updated over a week ago

Preview your Funnel Communication before sending

Send a test email or preview sample data in the email editor

Written by Claire Wuoti. Updated over a week ago

How to use the Roll Up function in Funnel

If leads would like to stay in your data base for a future year you can easily roll up their entry year and year level by one year.

Written by Georgie O'Neale. Updated over a week ago

Manage your discount codes

Learn how to manage your form discount

Written by Ben Hare. Updated over a week ago

How to create an Entries Comparison report

This report will show you the number of form entries and compare this data visually to another time period.

Written by Georgie O'Neale. Updated over a week ago

Learn at which stages families receive emails from Funnel Event registrations

Learn which emails are sent automatically to event registrants in Funnel.

Written by Claire Wuoti. Updated over a week ago

How to create a Pipeline Stage Analysis report.

Pipeline Stage Analysis report displays information about the duration in days leads have remained in a stage

Written by Georgie O'Neale. Updated over a week ago

Are enrolment payments safe?

Learn about the security of the payments and donations page.

Written by Claire Wuoti. Updated over a week ago

Is there a printable version of my blank form?

Find out alternative options to your digital form

Written by Claire Wuoti. Updated this week

Resend an email from Funnel

Can I resend an email I have already sent to a parent?

Written by Claire Wuoti. Updated over a week ago

What is the Productivity Report?

You can create a Productivity report within Funnel to see the number of activities being logged in your system.

Written by Georgie O'Neale. Updated over a week ago

Date filter options in Funnel reports

Understand the date range filter options in Reports

Written by Digistorm. Updated over a week ago

What does Lead Source Type mean?

This article will tell you the best way to find leads created directly in Funnel or by a particular form.

Written by Georgie O'Neale. Updated over a week ago

Can I print the application form to markup changes I want to make?

Learn how to use the preview mode in the form editor

Written by Claire Wuoti. Updated over a week ago

Funnel Communication Images

Adjusting your images to be device friendly

Written by Claire Wuoti. Updated over a week ago

What does Days Idle mean?

Days Idle reflects all Lead activity that represents an interaction or engagement occurring with the lead or family

Written by Claire Wuoti. Updated over a week ago

Will families get duplicate emails if they have submitted an enquiry for each of their children?

Family communication with multiple children

Written by Claire Wuoti. Updated over a week ago

Sending an email to all Funnel leads

Is it ok to send a bulk email to all of my leads in Funnel?

Written by Claire Wuoti. Updated over a week ago

Can I schedule emails in Funnel?

Yes, you can! This article will step you through the 'schedule send' feature in our Communications module.

Written by Georgie O'Neale. Updated over a week ago

Prepare for your upcoming event

This best practice guide covers how to prepare for your upcoming events.

Written by Georgie O'Neale. Updated over a week ago

Event Reporting Dashboard

Written by Georgie O'Neale. Updated over a week ago

Lead matching in Funnel - how it works

When a lead's details are entered, Funnel will check whether the lead already exists. Here's how the process works.

Written by Claire Wuoti. Updated over a week ago

How to track page conversions with Google Analytics

Written by Ben Hare. Updated over a week ago

Filter leads by Event information

Filtering your leads by event information gives you more flexibility and provides more lead details for you to review.

Written by Georgie O'Neale. Updated over a week ago

Switching over to Google Analytics 4

What you need to know for the Setup and Install of Google Analytics 4 with Google Tag Manager

Written by Claire Wuoti. Updated over a week ago

Guardian matching in Funnel - how it works

When a guardian's details are entered, Funnel will check whether the guardian already exists. This is how it works.

Written by Digistorm. Updated over a week ago

Create your own Recommendation form

Written by Ben Hare. Updated in the last hour

Funnel + Feesable Integration

Written by Ben Hare. Updated over a week ago

Views available in your Leads Module

A board view is available for those users who prefer a more visual approach to their data.

Written by Georgie O'Neale. Updated over a week ago

Funnel Events Self Check in QR Code

Your event attendees can check themselves in by scanning the QR code for that event on arrival.

Written by Georgie O'Neale. Updated over a week ago

Edit your table columns

You can change your table columns to suit the information you need to see at a glance.

Written by Georgie O'Neale. Updated over a week ago

How do I use the Lead Conversion Report?

The lead conversion report displays the number of leads in each stage based on the data set you have selected.

Written by Georgie O'Neale. Updated over a week ago

Reopening a closed or lost lead in Funnel

Learn how to use an automation to reopen a closed or lost lead.

Written by Claire Wuoti. Updated over a week ago

What is in the Leads Module?

The leads module is the heart of your Funnel. This article will show you everything you can do here.

Written by Georgie O'Neale. Updated over a week ago

Add registrants to your Funnel Events

You can easily add an existing Funnel family to an event, or use this opportunity to create them within the system.

Written by Georgie O'Neale. Updated over a week ago

Bulk actions available within an Event

When managing events in Funnel, you can easily perform actions directly from the events page.

Written by Georgie O'Neale. Updated over a week ago

Manage and filter your Events in the Events module

Learn how to manage your events and use filters to simplify the process.

Written by Georgie O'Neale. Updated over a week ago

Event Registration Forms

Everything you need to know about event registration forms.

Written by Georgie O'Neale. Updated over a week ago

How to export to your SIS from Funnel

Funnel integrates with a number of School Management Systems. This is a general guide on how to process your SIS export.

Written by Ben Hare. Updated over a week ago

Forms Best Practice Guide

Learn how to best structure your forms and the important information to provide as part of your form messaging.

Written by Georgie O'Neale. Updated over a week ago

Funnel Form Translations FAQs

This article will answer your questions about editing and applying language translations to your forms

Written by Georgie O'Neale. Updated over a week ago

What is the 'lead owner field'?

Learn how and why to use the lead owner field in Funnel

Written by Ben Hare. Updated over a week ago

Funnel Form Editor FAQs

Find the answers to your Funnel Form Editor questions to get the most out of using this exciting feature.

Written by Georgie O'Neale. Updated over a week ago

Online Form Improvements FAQs

Learn what's changed with our new online form improvements and how it impacts your forms.

Written by Georgie O'Neale. Updated over a week ago

Manually check event attendees in

If you manually recorded your event's attendance, you can also update this information directly in Funnel post-event.

Written by Georgie O'Neale. Updated over a week ago

Getting started in Funnel

All the things you need to know about where to start in your Funnel

Written by Claire Wuoti. Updated over a week ago

Add New Lead to an existing family

Adding a new lead to an existing family in Funnel

Written by Georgie O'Neale. Updated over a week ago

How do I navigate my way around Funnel?

Navigating Funnel is the first step to getting started with using the system and finding what you’re looking for.

Written by Claire Wuoti. Updated over a week ago

Customise Funnel Lead Summary Download

Learn how to order and set the fields included in your Lead Summary Download

Written by Georgie O'Neale. Updated over a week ago

How to log into Funnel

Logging into Funnel and finding your credentials

Written by Claire Wuoti. Updated over a week ago

Merge Duplicate Guardians

Learn how to merge duplicate guardians

Written by Georgie O'Neale. Updated over a week ago

See Funnel communication recipients

Check out a delivery report and recipient list after you have sent a Funnel communication.

Written by Georgie O'Neale. Updated over a week ago

Send a communication to selected recipients

Select your communication recipients first and then build your communication, either from Leads lists, Leads page or Events

Written by Georgie O'Neale. Updated over a week ago

Digistorm Funnel and Enroller integration

Learn more about connecting and sharing data between EnrollerConvert and Digistorm Funnel

Written by Ben Hare. Updated over a week ago

Merge Families in Funnel

Siblings may have been created as two different families, and need to be merged.

Written by Georgie O'Neale. Updated over a week ago

Forms referral traffic report

Analyse where parents are finding your forms and monitor your form performance.

Written by Georgie O'Neale. Updated over a week ago

Archiving Data in Funnel

Archiving data in Funnel is not currently supported.

Written by Georgie O'Neale. Updated over a week ago

Adding New Closed Lost reasons

How to add new closed lost reasons to your Funnel account.

Written by Georgie O'Neale. Updated over a week ago

Delete Incomplete Applications

How to delete incomplete submissions from your Funnel system.

Written by Georgie O'Neale. Updated over a week ago

Incorrectly associated siblings

Managing siblings that have been incorrectly linked in Funnel.

Written by Georgie O'Neale. Updated over a week ago

Cancelling or deleting Funnel Events

How to cancel or delete events and notify registrants in Funnel

Written by Georgie O'Neale. Updated over a week ago

Application Form Discounts & Coupons

Learn more about discounts and coupons for application forms.

Written by Georgie O'Neale. Updated over a week ago

Understanding form status: incomplete and incomplete valid

Learn more about the incomplete form statuses on Funnel

Written by Georgie O'Neale. Updated over a week ago

View and export payment information

Learn how to view and export your payment information in Funnel.

Written by Georgie O'Neale. Updated over a week ago

Learn about Funnel reports

Gain an in depth view of Digistorm Funnel reports and how they work.

Written by Georgie O'Neale. Updated over a week ago

Funnel Communications Reporting

Learn what your Communications Reporting includes

Written by Georgie O'Neale. Updated over a week ago

UTM tracking on online forms

Learn how to use UTM tracking on your lead profiles to monitor campaign performance from third party marketing platforms.

Written by Ben Hare. Updated over a week ago

Set lead and guardian snapshot fields

Your lead and guardian personal information section should show fields most important to you.

Written by Georgie O'Neale. Updated over a week ago

Create a Funnel dashboard

Learn how to create and manage your own Funnel Dashboards

Written by Georgie O'Neale. Updated over a week ago

Manually add a new lead

Learn how to manually add a lead in Digistorm Funnel

Written by Ben Hare. Updated over a week ago

Manage your Funnel users

Add and update your Funnel account users

Written by Georgie O'Neale. Updated over a week ago

Change existing guardian data

You can edit any guardian fields including setting the primary guardian.

Written by Ben Hare. Updated over a week ago

Change existing lead data in Funnel

How to update, add or edit information for existing leads in Funnel

Written by Ben Hare. Updated over a week ago

Add new guardians to existing leads

Learn how to add new guardians to already existing leads in Funnel.

Written by Ben Hare. Updated over a week ago

How can I add a Note, Activity or Task related to a Lead in Funnel?

Learn how to add notes, tasks or activities to a lead.

Written by Ben Hare. Updated over a week ago

Create a lead-related task in Funnel

Learn how to create a follow-up task for a lead to assign to a team member or yourself.

Written by Ben Hare. Updated over a week ago

How can I change the enrolment stage of a Lead in Funnel?

Learn how to change or update the enrolment stage of a lead in Funnel.

Written by Ben Hare. Updated over a week ago

Change my Funnel password

Update your Funnel password

Written by Ben Hare. Updated over a week ago

Changing your personal Funnel details

Learn how to change your personal details in your Funnel user account.

Written by Ben Hare. Updated over a week ago

What’s a filter, and how do I make one?

Learn exactly what a filter is in Funnel and to create one yourself.

Written by Ben Hare. Updated over a week ago

What is a dynamic list in Funnel and how do I create one?

Everything you need to know about dynamic lists, and how to create them in Funnel

Written by Ben Hare. Updated over a week ago

How to copy a dynamic list in Funnel

Learn how to copy a dynamic list within Funnel.

Written by Ben Hare. Updated over a week ago

Forgotten password? Here’s what to do

Learn the fastest way to reset a forgotten password for your Funnel user account.

Written by Ben Hare. Updated over a week ago

How can I search for a lead in Funnel?

Learn how to search for a lead in Funnel.

Written by Ben Hare. Updated over a week ago

How can I make bulk changes to my leads?

See what bulk actions are available in Funnel

Written by Ben Hare. Updated over a week ago

Static lists and how to create them

Learn about static lists and how to create one.

Written by Ben Hare. Updated over a week ago

How do I send communications in Funnel?

Learn how to build your email first then add your recipients.

Written by Ben Hare. Updated over a week ago

How do I manage my tasks in Funnel?

Learn how to make use of Funnel's task management settings.

Written by Georgie O'Neale. Updated over a week ago

Funnel dashboard overview

Learn more about the information available on your Funnel dashboard, including for different role types at your school.

Written by Ben Hare. Updated over a week ago

What is lead scoring?

You can create lead score profiles to help order and prioritise your leads based on different lead data.

Written by Ben Hare. Updated over a week ago

Communication subscription categories

Learn how to manage communication subscription categories in Funnel

Written by Ben Hare. Updated over a week ago

How to see who unsubscribed

Guardians can manage their own communications subscriptions. This article will teach you how to monitor these within Funnel.

Written by Ben Hare. Updated over a week ago

Using personalisation tokens in Funnel emails.

Learn more about personalising your Funnel emails with personalisation tokens.

Written by Ben Hare. Updated over a week ago

What is two-factor authentication?

Learn what two-factor authentication is and why you need it.

Written by Ben Hare. Updated over a week ago

Create communication templates in Funnel

Learn how to save time by creating a template for regular emails.

Written by Ben Hare. Updated over a week ago

Add an email signature

Add your email signature html to your profile

Written by Ben Hare. Updated over a week ago

How do I create an event in Funnel?

Learn how to create your events and set specific details per event.

Written by Georgie O'Neale. Updated over a week ago

What is an event type?

Learn what an event type is in Digistorm Funnel.

Written by Georgie O'Neale. Updated over a week ago

About the Digistorm API

Learn more about Digistorm Funnel's use of Application Programming Interface (API)

Written by Ben Hare. Updated over a week ago

Funnel to SIS export is failing

Learn the possible reasons your Funnel to SIS export might be failing.

Written by Ben Hare. Updated over a week ago

What Funnel support do you offer?

Learn what kind of support you can receive for your Funnel account.

Written by Ben Hare. Updated over a week ago

Filtering leads by number of guardians

How to filter leads by the number of guardians.

Written by Ben Hare. Updated over a week ago

Available font types for Funnel Communications?

Learn more about which font types are available when using Funnel Communications.

Written by Ben Hare. Updated over a week ago

View and export 'disallow communication' leads

How to view leads with guardians that are marked as disallow communication.

Written by Ben Hare. Updated over a week ago

Funnel Communications: using personalization tokens

Learn how to use personalisation tokens to address guardians in Funnel Communications

Written by Ben Hare. Updated over a week ago

How to create a Funnel automation

Learn how to set up an automation within Funnel.

Written by Ben Hare. Updated over a week ago

How to set up automation actions

Learn how to get automation actions up and running in Funnel.

Written by Ben Hare. Updated over a week ago

Manage your automation settings

Learn more about the settings available for automations and how to manage them.

Written by Ben Hare. Updated over a week ago

Automations: using if/then branches

Learn how to use if/then branches in Funnel automations.

Written by Ben Hare. Updated over a week ago

Manually subscribe automation leads

Learn how to subscribe leads to an automation by yourself.

Written by Ben Hare. Updated over a week ago

AND/OR logic in Funnel automations

Learn when to use AND or OR triggers when building an automation in Funnel.

Written by Ben Hare. Updated over a week ago

How to deactivate your automation

Learn how to deactivate an automation you've set up within Funnel.

Written by Ben Hare. Updated over a week ago

Create email templates for automations

Learn how to create email templates to use in Funnel automations.

Written by Ben Hare. Updated over a week ago

View automation activity log

Learn how to view all activity of any published automation.

Written by Ben Hare. Updated over a week ago

Automations FAQs

The most frequently asked questions about Digistorm Funnel's Automations features

Written by Ben Hare. Updated over a week ago

Manage Funnel event registrant details

Learn how to edit Funnel event registration details.

Written by Ben Hare. Updated over a week ago

At what point do applicants receive automated emails when completing a form?

Learn more about the automated emails available when completing a Funnel online enrolment form.

Written by Ben Hare. Updated over a week ago

Types of enrolment forms payment errors

Troubleshooting potential payment errors in Funnel enrolment forms that you can check with users.

Written by Ben Hare. Updated over a week ago

Using the Funnel check in-app at events

Learn how to access and use the Funnel check-in app at your school events.

Written by Ben Hare. Updated over a week ago

Tracking page views on Funnel forms

Learn how to track page views on Funnel forms through Analytics.

Written by Ben Hare. Updated over a week ago

Editing Funnel form automated emails

Learn how to view and edit the automated confirmation emails associated to your Funnel forms.

Written by Ben Hare. Updated over a week ago

View lead field edit history

Easily view the history of your edits within a lead field.

Written by Ben Hare. Updated over a week ago

Merge Duplicate Leads

Duplicate leads can be merged directly in Funnel

Written by Georgie O'Neale. Updated over a week ago

Getting the most out of Funnel reports

Learn how to best make use of the reporting capabilities within Funnel.

Written by Ben Hare. Updated over a week ago

View form entries in the Forms module

Learn how to view, filter and export your Forms data.

Written by Georgie O'Neale. Updated over a week ago

What's a Folder and how do I create one?

Explaining and creating Folders in Funnel

Written by Ben Hare. Updated over a week ago