Enrolled student not in TASS or student has been cancelled.

The student did exist in TASS previously but was deleted, TASS have provided some information on how this can be done, please see reinstating a student.

Enrolled student has been transferred to Current

A lock has been encountered. Please try again

A user has recently opened the application in TASS and instead of cancelling out of the application they’ve just closed the window or clicked out.

To fix, ask the user to go back in and click CANCEL (top right), it can take up to 20 minutes for the lock to release and you’re able to export from Funnel again.

Application ID "DS-12345" is not unique

Unfortunately further exports for this lead will not be permitted due to limitations with TASS's API and our integration with their system. We do have a ticket in with our dev team to work with TASS on a solution for this in future but for now that lead will have to be updated manually in TASS.

Boarder must be specified, can be "any field" must be specified.

When you come across this error, it means that the field on that lead’s page has no data on it, head to that field and add the information required and try export again.

If it does have data, please reach out to support@digistorm.com to investigate further 🙂

"field name" is invalid, can be "any field" is invalid.

Any field can be invalid, the first step is to check that field on the lead or parent/guardian and make sure it has the correct information.

If it does have the correct information please reach out to support@digistorm.com to investigate further 🙂

f_surname is required, can be “any field” is required

TASS requires certain fields in the export, if one of these fields is blank you’ll see this error. To fix, head to the field in question on that lead’s family tab, in this case “father’s surname”.

If there is data on the field, please reach out to support@digistorm.com to investigate further 🙂

"0412345678" is not a valid mobile number.

The contact number provided by the parent is not valid. Check if the mobile number is the Student’s first, if not it’s going to be one of the Parent’s, you may need to reach out to the parent to get the correct number and update their information on Funnel before exporting.

par_e_mail1 or par_e_mail2 is invalid.

The email address provided by either the first or second parent/guardian is invalid, check for spelling mistakes, eg missing .com or the @ symbol.

m_name must contain at least two name tokens (first_name & surname). Check that both parents have a surname listed in Funnel