Introduction
Our custom integration with Clipboard seamlessly delivers targeted extracurricular activities and events to your community through a Digistorm App.
You can read more about this integration and ask for a demo to see it in action here.
How the integration works
We cannot directly authenticate users into Clipboard via the app, instead, we use other systems—such as TASS, Schoolbox, Wonde or Edumate—to establish the user and their details.
Because of this, we must have one of the flowing details matching between the external system (where your user account is housed) and Clipboard.
For students:
Their SIS ID
For Parents:
Their SIS ID
Their Email Address
The personalised Clipboard modules only support Parent and Student roles.
Notes on our integrations
TASS Parent Lounge
This integration does not support push notifications from Clipboard, only loading content into our modules.
Schoolbox
The email address or SIS ID stored for parents needs to match that store by Clipboard for push notifications to function.
Edumate
We only receive the Contact ID (not the Carer ID) and username from Edumate for parents, these will need to match what Clipboard receives for push notifications to function.
Common issues
Pushes not working
If your parents and students are not receiving push notifications when expected, you can start troubleshooting this by working through the following steps:
Review the details above about how the integration functions and ensure you have matching IDs between the various systems.
If this doesn’t provide any helpful details, please contact our support team via the live chat in the bottom right corner of this page.
Updating Clipboard tokens
Digistorm uses a Clipboard API token to request details on behalf of the user, these expire after 3 years.
When they expire you should receive an email from Clipboard with details about the expiry timeline and next steps.
You can generate a new token by following this link.
We recommend the following settings:
Name: something descriptive that would allow anyone to understand the function, such as “Digistorm App”
Timeframe: 3 years
These tokens can be securely provided to Digistorm via this form:
Do not provide API Tokens or other credentials via the Support Chat or Email.
Getting more support
If you have any issues which can’t be resolved with these steps, please reach out to our support team via the live chat in the bottom right corner of this page.