From time to time, you may find a lead that has a parent/guardian that is not related to the lead. This can happen in blended family situations.
To remove a parent from a lead, follow these steps:
Step 1:
Move the parent/guardian that is not associated to the lead, to a new family:
On the pop-up window, choose 'create new family'
This will move the parent/guardian into a new seperate family on the lead eg:
Step 2:
Check that only the correct parents/guardians are showing in Family 1.
Step 3:
Unlink the family containing the parent/guardian you want to remove:
This will remove the parent/guardian from the lead, however won't delete the parent from Funnel.