By default, enrol type forms are setup with a 7 day reminder that is sent to the primary guardian if it is not yet completed.

If a guardian reports that they received the reminder despite already completing the form, there are a few things you can check:

Lead profile - Forms section

Check the lead profile to see if there is a complete and incomplete form submission:

In the example above, the incomplete form submission will trigger the reminder email.

To delete the incomplete submission, go to the Forms module, find the submission and delete it:

Forms module - Submissions

If the guardian started a form, but did not enter lead details, this will also trigger a reminder email. However, the form submission won't show on the lead profile.

In this instance, go to the Forms module and view the submissions, then search for the guardian's email:

You should then delete the incomplete submission.